The impending changes in gambling regulations throughout Europe will bring about many challenges forcompanies in this sector. Many companies now have an in-country online presence and there are projections that the value of this activity will increase in value across Europe by 2015.
These changes will present many opportunities and challenges for these companies, including the requirement to offer an outstanding customer experience in your customers’ native language.
Listed as a Gartner cool vendor, gem is an outsource contact centre headquartered in Belfast. We provide pan-European multi-channel support to a number of global gaming and e-gaming companies in 31 European languages from our sites in Belfast and Hungary.
At gem we work with our clients to adapt their contact strategy to meet the needs of their customers. From traditional channels such as voice and email to chat and social media channels, gem’s agents successfully handle simple and complex enquiries across multiple channels and languages, moderate contacts via community forums and blogs and monitor topics on micro-media sites to provide a true “voice of the customer”.
To learn more about how gem can help you build your contact strategy contact fiona.pelissier@the-gem.com